Senior Analyst - Mandarin Language Specialist

Roles and Responsibilities:

• Review approved supplier add requests and create supplier records in line with Oracle's Global Purchasing and Finance policies.
• Act on notifications related to supplier profile change requests and update records accordingly.
• Analyze and resolve invoice holds related to invalid bank details and installment discrepancies.
• Assist internal requesters in Oracle Procurement Cloud for supplier-related queries and issues.
• Support suppliers on Supplier Portal access, navigation, and troubleshooting.
• Collaborate with strategic sourcing teams, requesters, and support teams to provide end-to-end solutions.
• Identify, recommend, and implement process improvements and efficiency initiatives.
• Provide first-level functional support for system and process-related issues.
• Assist in training new analysts and end users, ensuring process understanding and compliance.
• Act as a Buddy to onboard and mentor new hires and business users.
• Perform additional duties as assigned by management in support of procurement operations.

Must-Have Skills:

• Proficiency in Mandarin and English (both written and verbal) is mandatory.
• Strong working knowledge of Oracle Procurement Cloud or similar ERP systems.
• Excellent understanding of supplier onboarding, maintenance, and invoice management processes.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to multi-task, work independently, and perform under pressure.
• Good customer management and interpersonal communication skills.
• Logical and process-oriented approach to work, adhering to documented procedures and guidelines.

Good-to-Have Skills:

• Exposure to finance or procurement shared services environments.
• Experience supporting global supplier management processes.
• Understanding of continuous improvement methodologies (Lean, Six Sigma).

Qualification:

• Bachelor's degree in Commerce, Business Administration, Supply Chain, or a related field.