Senior Analyst - Insurance Operations

We will count on you to:

• Manage own queue of work to ensure timely delivery on all cases as per SLA
• Understand and process cases as per process guidelines and checklist
• Deliver on KPI s as per company standards
• Escalate delays and queries appropriately after due investigation
• Responsible for creation of SOPs for new processes, update process manuals
• Perform quality checks as per process requirement
• Identify opportunities for process improvements with a view to provide better client services
• Participate in process update sessions, Process Knowledge Tests, training and coaching sessions
• Ensure adherence to policies & procedures as per organization s standards and SOPs
• Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action
• Adhere to data and information security guidelines

What you need to have:

• Good verbal and written communication skills
• Attention to detail
• Ability to learn new processes and systems, ability to adapt to change
• Ability to prioritize and organize tasks
• Ability to work independently and as a part of a team
• 6 months - 4 years of experience in insurance broking domain

What makes you stand out

• Analytical ability
• Good working knowledge of MS Office particularly Word & Excel

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.