SD-WAN Operations - Application Tech Support Practitioner

• Provide end-to-end technical support for SD-WAN operations and network-related issues.

• Act as the primary interface between clients and system/application teams for issue resolution.

• Troubleshoot and resolve network performance, routing, and connectivity issues.

• Monitor and ensure smooth functioning of SD-WAN infrastructure and services.

• Collaborate with cross-functional teams to maintain system stability and performance.

• Analyze client issues and provide effective technical solutions.

• Identify process gaps and suggest improvements for operational efficiency.

• Stay updated with networking technologies and SD-WAN product enhancements.

• Support incident management and ensure timely resolution of escalations.

• Ensure adherence to ITIL processes for incident and problem management.