SQSquircle It
SD (service desk) L1 Professional
Chennai ₹5-10 LPA Posted 20 Apr 2026
FULL TIME
Ticketing Tools
Networking Basics
Service Desk Support
Troubleshooting
Customer Support
+1 more
Job Description
- Provide first-level technical support to customers via phone, email, and chat
- Troubleshoot and resolve incidents and service requests in a timely and professional manner
- Log, track, and manage tickets using incident management and ticketing systems
- Collaborate with internal technical teams to resolve complex issues and ensure customer satisfaction
- Create and maintain knowledge base articles to document solutions for recurring issues
- Follow defined service desk processes and ensure adherence to SLA timelines
- Prioritize and manage multiple tasks effectively in a fast-paced support environment
- Participate in training programs to continuously improve technical and service skills