Screening Workflows Product Operations Manager

• Overseeing operational aspects for one or more software applications within the product.
• Mitigating operational risks through proactive incident detection and resolution.
• Managing and troubleshoot incidents, including investigating and resolving recurring issues.
• Providing end-user support, communication, knowledge-base documentation, and training.
• Leading vulnerability management efforts, ensuring security, compliance, usability, performance, and sustainability requirements are met.
• Ensuring license compliance, apply patches, and manage roll-outs and upgrades.
• Coordinating small teams of external application supporters, ensuring effective prioritization of operational activities.
• Monitoring key system performance metrics and facilitate operational excellence of the product, ensuring cost-effectiveness and sustainability, including external resourcing and process automation.
• Ensuring adherence to Novartis global Information Security and Quality standards and policies for all products/services.
• Ensuring regulatory compliance (e.g., GLP & GCP) standards and policies for GxP products/services, where applicable.
• Reflecting operational activities and outcomes on product roadmaps.
• Engaging with other product teams within and across product lines to leverage operational synergies.

Essential Requirements

Education & Qualifications

University degree in computer sciences, business or similar

Experience

• Proven experience in software support, IT operations, or software development within complex business environments.
• Highly collaborative with a strong track record as a team player.
• Excellent communication skills, including technical documentation.
• Familiarity with Agile software development and the Software Development Life Cycle (SDLC).
• Knowledge of Information Technology Service Management (ITSM).
• Experience with DevOps tools.
• Proficiency with troubleshooting in Linux-based environments.
• Foundation in Amazon Web Services (AWS) or other cloud environments.
• Understanding of authentication protocols.
• +7 years relevant subject matter expertise, obtained through experience or education in software support or operations in a complex environment
• Experience in IT or informatics
• Familiarity with drug discovery research or life sciences