ET
Job Description
- 4-8 years of experience in Desktop engineering
- Background and experience in large distributed desktop estate
- Hands on experience in SCCM 2012
- Hands on experience in Software distribution, Patch Management using SCCM.
- Ability to handle end to end patch management process
- Knowledge on operating system deployment (OSD)
- Ability to resolve complex technical issues related to Software distribution and Patch management.
- Create custom scripts for gathering the inventory from clients.
- Test and release of applications and Patches using SCCM.
- Automation experience on Patch remediation.
- Ability to create power shell scripts.
- Experience on SCCM client remediation.
- Knowledge on Active Directory and group policies.
- SLA adherence for patch management
- Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels.
- Ability to generate custom reports using SQL queries.
- Should be able to set various access controls on the SCCM console, Managing the SCCM database and performance tuning
- Compliance reporting on patching
- Excellent communication and presentation skills
- Ability to interface with the customer and provide solutions
- Should be able to resolve the tasks escalated by L1 and L2 teams.
- Experience in incident change and release management processes
- Excellent troubleshooting skills
- Knowledge on SCCM Infrastructure is a must.
- Experience on Incident, Request, Change and problem management.
- Knowledge on ITIL processes.
- Good to have - Team lead experience
- Good to have - Certification in SCCM 2012
- Good to have- SCCM Infrastructure knowledge
- Good to have - knowledge on MDT, Active directory and related components