SAP CRM Functional Consultant

Key Responsibilities:

• Experience a typical day as an Infoscion
• In your role within the Infosys consulting team, you will focus on identifying core customer challenges, diagnosing problem areas, crafting innovative solutions, and overseeing deployment to ensure client satisfaction.
• You will take ownership of sections of the proposal document, contributing to solution design based on your areas of expertise.
• Your responsibilities will include planning configuration activities, configuring the product according to design, conducting conference room pilots, and addressing any queries related to requirements and solution design.
• You will conduct product demonstrations, Proof of Concept (POC) workshops, and prepare effort estimates that align with customer budget expectations while adhering to the organization’s financial guidelines.
• Lead smaller projects and actively participate in unit-level and organizational initiatives aimed at delivering high-quality, value-added solutions to clients.
• If you believe you can assist our clients in navigating their next steps in their digital transformation journey, this opportunity is ideal for you.

Technical Requirements:

• Consultant with a minimum of 5 years of comprehensive SAP project implementation experience.
• Proficient in configuring SAP CRM solutions across various functional areas, including Sales, Service, Marketing, and Interaction Center.
• Experience in setting up CRM Middleware for integration and troubleshooting data-related issues.
• Act as an SAP CRM Consultant with in-depth knowledge and experience in requirement gathering, estimations, business blueprinting, realization, integration testing, and deployment.
• Capable of facilitating workshops for requirements gathering, training content development, and end-user training.
• Implement solutions that align with SAP Best Practices while being tailored to customer needs.
• Adept at creating functional and technical specifications, configuration documents, end-user documentation, and training materials.
• Skilled in troubleshooting and diagnosing CRM Production Support issues.
• Proficient in documenting and implementing custom developments.

Additional Responsibilities:

• Collaborate with clients to uncover business challenges and enhance client deliverables through the refinement, analysis, and structuring of relevant data.
• Stay informed about the latest technologies and industry trends.
• Possess strong logical thinking and problem-solving abilities, along with a collaborative mindset.
• Evaluate existing processes, identify areas for improvement, and propose suitable technology solutions.
• Possess knowledge in one or two industry domains.
• Location of posting: Infosys Ltd.
• We are dedicated to providing you with an excellent experience throughout your journey with us.
• We currently have vacancies in various locations across India, including Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, and Coimbatore.
• While we will accommodate business requirements, we will strive to offer you your preferred location whenever possible.

Preferred Skills:

Technology->SAP Functional->SAP CRM