Sap Basis

ESSENTIAL JOB FUNCTIONS:

· Problem Support & Resolution:

o Provide operational support during US business hours (8AM to 5PM ET)

o Collaborate with functional teams and developers for system changes and enhancements.

o Provide technical support for SAP-related incidents and service requests.

o Be involved in on-call roster and participate in P1/P2 incident calls

· System Performance & Monitoring:

o Monitor system performance and troubleshoot issues proactively.

o Manage SAP transports and maintain system integrity.

· System Administration:

o Install, upgrade and maintain SAP systems (ECC, BW, BOBJ, APO, GATP, EWM, PI/PO, Solution Manager)

o Review, enhance and configure current SAP Solution Manager system to perform its core functionalities.

· Database & OS Management:

o Working knowledge (Maintain and upgrade) on various databases (Oracle, SQL Server or MaxDB) and operating systems (Linux/Unix/Windows).

· Documentation:

o Update system documentation, operational procedures, and troubleshooting guides when required.

· Performs other duties as assigned by SAP Basis Manager.