Samsung voice & chat international process Professional

Role Responsibilities:

1. Address and resolve customer issues via inbound/outbound calls
2. Provide clear, effective solutions in both voice and non-voice formats
3. Maintain high standards of customer satisfaction
4. Ensure compliance with process and communication protocols

Key Deliverables:

1. Handle queries with documented accuracy
2. Adapt to rotational shifts across 5 working days
3. Deliver quality service in blended support channels
4. Contribute to customer retention and support metrics