Salesforce Developer

Key Responsibilities:

• Design, develop, and customize Salesforce Sales Cloud and Service Cloud solutions to support telco retail store agent workflows on iPads
• Build and optimize buyflow (purchase journey) processes for in-store agents, ensuring seamless and user-friendly experiences on mobile devices
• Develop and maintain support journeys, including case management, knowledge access, and incident resolution for agents assisting customers in-store

Required Skills & Experience:

• Proficiency in Salesforce Sales Cloud and Service Cloud configuration and customization
• Strong knowledge of Apex programming language and triggers
• Experience developing Lightning Web Components (LWC) and Aura Components for responsive iPad interfaces
• Expertise in Visualforce page development
• Competence in Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL)
• Ability to design and implement data models and manage relationships between Salesforce objects
• Skills in low-code automation tools (Process Builder, Flow, Workflow Rules)
• Experience with APIs and integrating Salesforce with external telco systems (e.g., inventory, billing, CRM)
• Familiarity with unit testing, debugging, and troubleshooting in Salesforce
• Understanding of DevOps practices and CI/CD pipelines for Salesforce deployments
• Experience with mobile optimization and responsive UI/UX design for iPad usage
• Experience with version control tools (e.g., Git) and collaborative development environments