Sales/customer representative

Key Responsibilities:

Customer Interaction & Case Management

• Receive inbound calls, emails, and chats, ensuring all interactions are accurately logged in the required tool (e.g., ServiceNow).
• Provide recruitment-related support to candidates (new applicants, rehires) as per defined processes.
• Walk customers through the self-service portal and provide navigational assistance when required.
• Place outbound calls to customers as per company or client guidelines.

Compliance & Quality Assurance

• Perform security verification in accordance with company policies, GDPR, and data protection standards.
• Maintain exceptional call and data quality in alignment with performance targets.
• Keep process documentation (DTPs, Knowledgebase, SharePoint) updated with current procedures.

Collaboration & Communication

• Maintain open, regular communication with peers and supervisors to contribute to team success.
• Adhere to all organizational policies, including attendance, conduct, and operational procedures.
• Minimize customer complaints and escalations through proactive, high-quality service delivery.

Knowledge & Skills Required:

• Proficient in customer service tools such as Ticket Tracking Systems (ServiceNow preferred), ERP systems, and Microsoft Office Suite.
• Good technical aptitude and ability to learn new systems quickly.
• Strong verbal and written communication skills.
• Excellent attention to detail and adherence to process standards.

Experience Profile:

• Prior international BPO experience preferred.
• Freshers with strong communication and customer service orientation are welcome to apply.

Personal Attributes:

• Flexible and adaptable to business requirements.
• Ability to perform effectively under pressure.
• Team-oriented with a positive attitude and professional discipline.
• Customer-focused, results-driven, and committed to high standards of integrity.
• Punctual, quick learner, and attentive to detail.