Sales Technology Specialist

Sales Technology Support:

• Assist to maintain prospecting sales technologies, including Outreach, Gong, 6Sense, Gainsight, LinkedIn, ZoomInfo.
• Ensure seamless data flow and operational efficiency between multiple systems, including the CRM.
• Evaluate current sales technologies and provide recommendations for improvements for tool efficiency
• Work with teams (e.g., marketing, customer service, IT) to align technology solutions with broader organisational goals and ensure data consistency across departments.

Data Analysis Reporting:

• Design insightful reports and dashboards to track sales performance, KPIs, and productivity metrics using tools like Salesforce and Power BI
• Analyze sales data to provide applicable insights that help increase sales strategies, pipeline management, and conversion rates.
• Monitor system usage and ensure that data integrity is maintained across sales platforms through regular audits
• Provide recommendations for improving sales performance through technology, training, and better usage of current tools.

Process Optimization Automation:

• Identify areas for automation within the sales cycle, including lead generation, nurturing, and follow-up processes.
• Work with sales leadership to define process workflows and implement tools to automate repetitive tasks, allowing the sales team to focus on high-value activities.
• Improve sales workflows and ensure technology adoption by the sales team.

User Support Training:

• Be a contact for resolving issues related to sales technology tools and help troubleshoot
• Develop user manuals, training resources, and best practices for technology usage.
• Be a advocate for technology adoption, driving enthusiasm and commitment across the sales organization.
• You will be reporting to Manager, Sales Operations

What Youll Need to be Successful

• Bachelor s degree in Business, Information Technology, Sales, Marketing, or a related field.
• 4+ years of experience in a sales operations, technology, or systems management role (preferably in sales technology or CRM).
• Proficiency in CRM platforms (Salesforce, HubSpot) and sales prospecting tools.
• Experience with data analysis tools (MS-Excel, Tableau, Power BI) and ability to create meaningful insights.
• Experience in sales prospecting tools such as Outreach, Gong, Gainsight, 6Sense, LinkedIn Navigator and ZoomInfo
• Knowledge of sales process, workflow optimization, and integration of sales technologies