Sales Team Lead

Role Responsibilities:

• Manage a team of 15–20 Service FSEs ensuring daily operations and service quality.
• Ensure SLA compliance by timely closure of proactive and reactive merchant device issues.
• Handle material logistics including forward and reverse movements between hub and FSEs.
• Drive upselling initiatives and continuously train the team for service and sales improvements.

Job Requirements:

• Strong background in service operations with experience in DTH, Broadband, or Consumer Electronics industry.
• In-depth local market knowledge and customer handling expertise.
• Excellent skills in stock handling, inventory control, and logistics management.
• Strong analytical abilities to manage data and derive actionable insights.