Sales Quality Assurance Specialist

Key Responsibilities

• Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance.
• Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence.
• Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance and training initiatives.
• Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics.
• Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities.
• Work alongside sales managers to identify training needs and implement targeted development programs.
• Conduct data-driven analysis to track trends and recommend strategic improvements.
• Audit sales workflows to ensure consistency, compliance, and regulatory adherence.
• Stay updated on QA best practices, compliance regulations, and evolving sales techniques.
• Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience.
• Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness.