Sales Ops Analyst

Process orders for materials for domestic and international requests

- Coordinate and perform activities such as order entry, order acknowledgement, order revision and preparation of shipping documents

- Coordinate with internal teams for material scheduling and handle requests for additional company materials

- Maintain sales order records, product enhancements, and changes in product pricing

- Ensure information meets SOX requirements for internal and external audit

- Maintains direct contact with customers before and after the sale.

- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and product revenue.

- Works with Sales to ensure accurate forecasting and order coverage.

Focus of work may be in pre-sale or post-sales.

• Pre sale : Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Post sale : Responds to customer inquiries (status, delivery, etc). Resolves production scheduling and shipping or invoicing problems; changes production and shipping schedules; and recognizes add-on business opportunities.

Requirements

• Experience with SAP
• Bachelors degree with 3+ years of related experience
• Proficient utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
• Experience with SharePoint, Qlik, Salesforce, Esker, helpful
• Ability to problem solve and propose creative solutions
• Good with oral and written communication skills, ability to communicate effectively.
• Good time management and organizational skills.
• Attention to details.