Sales Manager

What will you be doing

As a Sales Manager, you will work closely with the Director of Sales to lead and supervise the Sales Team. Your role will involve overseeing the negotiation, coordination, and successful handling of Corporate, FIT, M.I.C.E., Social, and Tour Travel events, among others. You will help maximize business opportunities and ensure the highest service standards by carrying out the following responsibilities:

• Sales Targets & Plans: Achieve sales targets and related tasks as set by the hotel, developing and gaining approval for sales plans from the Director of Sales or Commercial Director.
• Customer Relationship Management: Establish and maintain strong relationships with customers, ensuring their needs are met and information is updated regularly.
• Hotel Product Knowledge: Be fully familiar with the hotel's offerings, including rooms, catering, banquets, and other services, and promote them to clients effectively.
• Sales Activities: Engage in telephone sales, face-to-face visits, and other forms of outreach to understand customer needs and drive sales.
• Quotations & Contracts: Produce quotes, send contracts to clients, and follow up promptly to ensure business is confirmed.
• Hotel Reservations & Event Coordination: Manage the reservation system to book rooms, banquet venues, and event spaces, and ensure all relevant departments are informed of bookings through timely work orders.
• Customer Feedback: Actively listen to and address guest feedback and complaints to improve customer satisfaction.
• Market & Competitor Insights: Collect and share market and industry information with the Sales team to capture business opportunities and keep abreast of competitor offerings.
• VIP & Key Customer Engagement: Welcome key customers, team leaders, and VIPs to the hotel to ensure a smooth and positive experience.
• Team Leadership & Training: Motivate and train team members to achieve sales goals, ensuring they perform effectively.
• Collaboration with Operations: Ensure smooth communication between the Sales and Operations teams through regular meetings and follow-up on events, especially for banquets or meetings.
• Marketing & Development: Contribute to the development of marketing plans and collaborate to achieve budget goals.
• Special Projects: Take on special tasks and projects, such as designing new hotel products based on market demand and ensuring related publicity and sales efforts are in place.
• Customer Experience & Team Building: Organize customer experience events and team-building activities for important or potential clients to maintain and build relationships.
• Source City Analysis: Regularly analyze the composition of tourist source cities and develop expansion plans to enhance sales channels.

What are we looking for

To be successful in this role as a Sales Manager at Hilton, you should:

• Customer-Centric Approach: Always prioritize the needs of your clients and maintain strong, lasting relationships.
• Sales Expertise: Demonstrate the ability to meet and exceed sales targets, using your product knowledge and communication skills to close deals.
• Leadership Skills: Be able to lead, motivate, and train your team to perform at their best, while fostering a collaborative working environment.
• Market Insight: Stay informed about industry trends, competitor activities, and customer preferences to identify new business opportunities.
• Excellent Communication Skills: Be an effective communicator with both internal teams and external customers, ensuring clear, consistent information is shared.
• Strong Organizational Skills: Manage multiple tasks and priorities efficiently, ensuring smooth operations for both your team and the hotel.
• Proactive & Results-Oriented: Take initiative in driving sales and managing relationships, always aiming for high performance and success.

This position requires a dynamic, goal-oriented individual who thrives in a team environment, is eager to take on new challenges, and is committed to achieving sales targets while maintaining the Hilton standards of excellence.