RPA Consultant

• 7 to 10 years of experience in BPO / ITES / Tech support transformation roles with a proven record of AI and tool optimization projects.

• Strong understanding of CRM platforms, digital tool ecosystems, and CX metrics.

• Hands-on experience in AI/ML solution design, automation, and deployment is a big plus.

• Excellent client-facing and stakeholder management skills.

• Strong program management and analytical mindset.

• Experience working with cross-functional teams (Operations, Product, IT, Data Science).

• Change management expertise and the ability to influence C-level stakeholders.

Preferred Qualifications:

• Certifications in AI, RPA, or CRM platforms (Salesforce, Zendesk, FreshDesk, MS Dynamics 365, Servicenow customer Service management, etc.)

• Six Sigma or Lean certifications (Green Belt / Black Belt)

Experience working with global tech cl# ients in transformation consulting or delivery roles.