Retail Management Consultant

Job Overview:

• As a seasoned expert in one or more Retail industry domains, you will oversee and guide client projects on behalf of Infosys Consulting. Your role involves analyzing complex issues within the Retail sector, establishing strategic vision, identifying potential solutions, and collaborating with the broader technology teams to facilitate the realization of use cases.

Core Responsibilities:

• Drive or contribute to engagements aimed at defining the vision and strategic direction for a diverse range of Retail clients, including segments such as food, grocery, fashion, home furnishings, quick-service formats, and franchise-operated stores.
• Work across various parts of the retail value chain, including but not limited to:
• Omni-channel retail, store operations, back-office functions, supply chain management, purchasing, merchandising, Product Lifecycle Management (PLM), assortment planning, demand and supply planning, pricing, promotions, Customer Relationship Management (CRM), loyalty programs, store location planning, retail analytics, etc.
• Collaborate closely with clients to understand their strategic goals and vision, then develop detailed process blueprints or specify requirements for subsequent technology implementation.
• Alternatively, analyze retail operations to identify key personas, challenges, and bottlenecks, define future-state (TO BE) process blueprints, and develop technology roadmaps to enhance operations and support scalability.
• Conduct research and benchmarking of retail operational practices to recommend innovative solutions and best practices that give retail brands a competitive edge.
• Utilize optimization techniques, analytics, Artificial Intelligence (AI), Machine Learning (ML), and scenario planning to enhance retail operations, measure KPIs, and deliver measurable value.
• Identify potential process issues, partner with Infosys technology teams to ideate solutions, and proactively develop go-to-market strategies to engage clients and secure consulting opportunities.

Technical Qualifications:

• An MBA from a Tier 1 or Tier 2 business school with at least 5 years of experience in the Retail industry, or a Bachelor's degree in Engineering from a top university with a minimum of 7 years of experience in Retail Operations.
• Hands-on experience in one or more retail consulting areas or equivalent roles in brick-and-mortar, omnichannel, or e-commerce retail environments.
• Certifications or specializations in Retail Operations, Point of Sale systems, store back-office solutions, ERP, purchasing, merchandising, or store management are advantageous.
• Ability to work effectively with complex stakeholder groups, including Business Leads, SME teams, IT professionals, testing architects, and market teams.
• Familiarity with optimization methods, AI/ML, automation, and advanced analytics to drive smarter operations and productivity enhancements is a plus.

Additional Expectations:

• Excellent communication skills, comfortable presenting to stakeholders across organizational levels both in person and virtually.
• Leadership capabilities are desirable.
• Knowledge of IT solutions-driven approaches and an entrepreneurial mindset.
• Understanding of retail enterprise platforms such as ERP systems (Oracle, SAP), POS systems, Order Management Systems (OMS) like Sterling Commerce, Hybris, etc.
• Experience with merchandising, financial planning, assortment planning tools, planogram software, and inventory management systems is highly beneficial.

Preferred Skills & Expertise:

• Retail domain expertise across all segments.
• Supply Chain Management skills, particularly in Supply Chain Collaboration.
• Knowledge of Finacle CRM, Retail CIF, and Warehouse Management Systems.