Residential Property Manager – Technical (Multi Location Mumbai)

• Lead and manage on-site manpower, ensuring proper training, guidance, and performance improvement

• Monitor SLAs and KPIs for internal teams and outsourced vendors to ensure service delivery excellence

• Prepare, review, and control operational budgets in coordination with client SPOC and management

• Handle vendor management including quotations, invoices, billing accuracy, and cost sheet approvals

• Ensure timely submission of cost sheets, invoices, and follow-ups for payments

• Conduct regular site inspections to ensure proper functioning of building systems and maintenance activities

• Manage manpower planning, recruitment coordination, and staffing requirements for site operations

• Maintain compliance with health, safety, and statutory regulations including risk assessment implementation

• Address and resolve occupant complaints and service requests efficiently

• Develop and implement business continuity plans and emergency response procedures

• Maintain strong coordination with clients, consultants, contractors, and government authorities

• Prepare daily management reports (DMR) and monthly management reports (MMR)

• Ensure proper documentation and updated records of all operational activities

• Handle emergency maintenance issues with immediate resolution and escalation when required

• Ensure adherence to safety protocols including 'No Safety No Work' principle