Reservation Executive

Reservation Executive

The Reservation Executive is responsible for the accurate recording and processing of reservations as well as maximizing room sales through proactive selling and upselling techniques.

What will I be doing

As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards:

• Training & Development: Complete Hilton University courses and pass all tests to stay up-to-date with industry standards.
• Hotel Product Knowledge: Be knowledgeable about the hotel's products, services, and activities.
• Sales Maximization: Maximize room sales and revenue through proactive up-selling and sales techniques.
• Reservation Processing: Review and process all new reservations, ensuring changes, cancellations, and relevant details are communicated accurately to the appropriate departments.
• Guest Arrival Review: Verify guest information, requirements, and pricing details for 3-5 daily arrivals to ensure accuracy.
• Secretarial Support: Perform administrative duties, such as preparing correspondence, maintaining files, and handling faxes and emails.
• Sales Mindset: Maintain a sales-driven attitude, ensuring no sales opportunities are missed within the hotel.
• Team Development: Work with the Reservations and Group Tour teams to maximize revenue on all inquiries.
• Commission Tracking: Ensure commissions are correct and promptly followed up on.
• Reject Business Documentation: File reasons for any rejected business to maintain accurate records.
• File Management: Ensure all correspondence is filed correctly with up-to-date information.
• Revenue Compliance: Adhere to the hotel's credit policy and ensure all forecasted revenues are met.
• Room Supply & Pricing Control: Follow established room supply and price control procedures.
• Guest Information Maintenance: Maintain and update guest information and sales data according to reservation procedures.
• Guest Service: Maintain high standards of guest service at all times.
• Data Accuracy: Ensure that all information inputted is correct and meets standards.
• Team Coordination: Pay close attention to team members' workloads and duties to meet operational needs effectively.
• Work Area Maintenance: Keep work areas clean and organized.
• Policy Adherence: Comply with all company policies related to reservations and ensure adherence to systems and procedures.
• Reservation Quality: Prioritize quality reservations and strictly follow brand standards.
• Team Member Rules: Ensure all team members understand and adhere to the hotel's team member rules and regulations.
• Additional Responsibilities: Perform any other reasonable duties and responsibilities as assigned.

What are we looking for

• A Reservation Executive serving Hilton Brands is always working on behalf of our guests and collaborating effectively with other team members. To be successful in this role, candidates should be detail-oriented, service-focused, and proactive in their sales approach.