Reservation Executive

Reservations Executive

The Reservations Executive is responsible for the accurate recording and processing of reservations and maximizing room sales through proactive selling and upselling techniques.

What will I be doing

As the Reservations Executive, you will be responsible for performing the following tasks to the highest standards:

• Training & Development: Complete Hilton University courses and pass all required tests to ensure up-to-date knowledge.
• Hotel Product Knowledge: Be thoroughly familiar with the hotel's products, services, and activities.
• Sales Maximization: Maximize room sales and revenue through proactive selling techniques and up-selling, ensuring that sales opportunities are always seized.
• Reservation Processing: Accurately check all new reservations, process cancellations or changes, and ensure that all information passed to relevant departments is correct.
• Guest Information Management: Review arrival lists for guests and groups, ensuring that guest information, requirements, and pricing are accurate.
• Secretarial Duties: Perform secretarial duties, including preparing correspondence, maintaining files, and sending faxes and emails.
• Revenue Management: Ensure that commission payments are correct and promptly followed up. File reject business with reasons and review any potential lost revenue.
• File Management: Ensure that all correspondence is filed correctly with accurate and updated information.
• Credit Policy Compliance: Adhere to the hotel's credit policy, ensuring that forecasted revenues are met.
• Room Supply & Price Control: Ensure that room supply and price controls are maintained as per the hotel's standards.
• Guest Information Maintenance: Maintain and update guest information and sales data by reservation procedures, ensuring that details are always accurate.
• Customer Service: Maintain high levels of guest service standards, ensuring all guest inquiries are handled efficiently.
• Team Coordination: Maintain awareness of team member requirements and workloads to ensure operational needs are met.
• Work Area Maintenance: Keep work areas clean and tidy at all times to create a professional environment.
• Policy Adherence: Comply with all company policies related to reservations, ensuring adherence to set procedures and systems.
• Quality Assurance: Prioritize quality reservations and strictly follow brand standards.
• Team Member Rules & Regulations: Ensure that all team members understand and adhere to the hotel's rules and regulations.
• Other Responsibilities: Carry out any other reasonable duties and responsibilities as assigned by management.

What are we looking for

To successfully fill this role, the ideal candidate should possess the following qualifications and experience:

• A Reservations Executive serving Hilton Brands should be committed to delivering exceptional guest experiences and collaborate effectively with other team members.