EC

Research Analyst

Eclerx
Coimbatore3-5 LPA Posted 13 May 2025
FULL TIME
Critical Thinking
Problem-solving
Analytics

Job Description

Key Responsibilities:

  • Analyse package data to determine eligibility for address research or updates.
  • Research correct addresses using client tools, Google, trusted websites, and social media.
  • Update accurate address information in the system.
  • Search for contact numbers if address information is unavailable.
  • Escalate cases with available phone numbers to the calling team; close cases per documented procedures if unresolved.
  • Document clear notes to support further actions.
  • Collaborate with the team to improve processes and share insights.
  • Provide timely updates on case status and challenges.

Required Skills:

  • Strong online research and data collection abilities.
  • Critical thinking, problem-solving, and attention to detail.
  • Good written and verbal communication skills.
  • Ability to maintain high accuracy and collaborate within a team.

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