Release Manager / Release Analyst

Responsibilities

• Plan releases aligned with project deliverables and release life cycle.
• Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams.
• Coordinate and facilitate walkthroughs for release schedule, resources, dependencies, a communication plan, and overall infrastructure updates.
• Identify risks that can delay the release and manage mitigation such that the release scope, scheduled and quality of the release is not impacted.
• Identify, track/capture and manage release metrics to identify trends.
• Ensure releases are planned according to project requirements, with efficiencies, within scope and budget.
• Schedule release readiness and walkthrough reviews before deployment and follow-up sessions after each release.
• Help to create implementation plans/runbooks per each release capturing all details required for a successful implementation.
• Shepard internal customer-base through the Service Management pipeline such as Change Management, Change Authorization Board (CAB) process, Infra Release Management, Incident Management and Problem Management.
• Help to maintain, update, and create critical documentation related to procedures, notifications, global communications, SOPs, Knowledgebase articles and more.
• Help to identify and escalate improvements for the company's CMDB and help facilitate CMDB data integrity.
• Assist in OpenShift deployments using Octopus Deploy for streamlined CI/CD processes.
• Available to work and facilitate weekend releases.

Qualifications

• Bachelors Degree preferably in Information Systems, Information Technology, Computer Engineering, Electronics & Telecom or equivalent.
• 4 to 6 years of experience in IT Industry including Application Support & Release Management experience.
• Working Knowledge of JIRA / ServiceNow or any other ticketing tool.
• Understanding of Incident Management, Change Management and Problem Management is a must.
• ITIL v3/v4 Foundation Certification a plus.
• Knowledge of Agile Scrum & Kanban will be added advantage.
• Ability to coordinate cross-function and cross-department work to accomplish a shared goal.
• Excellent communication and relationship building skills.
• Good attention to detail, strong organizational and analytical skills
• Excellent written and verbal communication skills including the ability to communicate effectively directly with stakeholders that do not have an IT background.
• Hands on experience on Openshift will be added advantage