Relationship Manager - Retail branch banking

Roles & Responsibilities:

Customer Relationship Management

• Manage banking and investment relationships with Yes Premia clients
• Drive overall growth in liabilities and investment business from branch/retail customers
• Develop and expand client relationships by delivering service levels that exceed expectations
• Identify and engage high-potential clients to increase business volume and wallet share

Business Development & Sales

• Achieve sales targets across product categories: liabilities, retail assets, business banking, forex, cards, and investments
• Proactively sell the full range of consumer and commercial banking products to both existing and prospective customers
• Deepen existing relationships or acquire new clients to increase CASA balances in the allocated portfolio
• Drive product and channel penetration to maximize customer relationship value

Customer Engagement

• Maintain consistent portfolio quality through regular client engagement
• Act as the primary point of contact, ensuring service satisfaction and personalized financial solutions

Investment Advisory

• Analyze customer financial needs and recommend suitable investment options with transparency
• Drive fee-based income by promoting mutual funds, insurance, and other investment products

Audit & Compliance

• Ensure strict adherence to the Bank's policies and procedures related to acquisition, BSA, and KYC norms
• Comply with all regulatory requirements set by authorities like RBI, SEBI, AMFI, and IRDA