Relationship Manager - Farmer Finance

The Relationship Manager - Farmer Finance plays a pivotal role in delivering our banking solutions and services to our esteemed clientele. This position embodies a comprehensive banking approach. The ideal candidates will possess a strong ability to comprehend customer requirements and provide tailored solutions accordingly. Our guiding principle is to be 'Fair to the Customer and Fair to the Bank'. At ICICI Bank, our customer-focused relationship managers are tasked with cultivating new client relationships and enhancing the financial engagement of existing clients, all while maintaining a steadfast commitment to service excellence and customer satisfaction. They work collaboratively with various internal teams to ensure the highest standard of customer service. In alignment with our mission of presenting the entire suite of banking offerings to our customers, our relationship managers engage with a wide array of products including savings solutions, loan offerings, overdraft facilities, Insta loans, investment opportunities, care products, trade solutions, business loans, and wealth management services, all while adhering to our core value of being Fair to the Bank and Fair to the Customer.

Key Responsibilities

Customer Service: Deliver exceptional service by engaging with customers throughout their financial journey and recommending appropriate products and services tailored to their needs while ensuring fairness to both the customer and the bank in all interactions.

Business Development: Drive the sourcing and selling of Kisan Credit Cards (KCC), expand the financial footprint of existing customers, and attract new clients by presenting relevant agricultural product offerings.

Champion 360-degree banking: Provide product solutions that align with customer needs, working in conjunction with other internal teams to deliver optimal offerings.

Enhance the portfolio quality: Focus on improving the customer portfolio while adhering to the philosophy of Fair to the Bank, Fair to the Customer.

Customized solutions: Follow branch guidelines to maintain branch operations and ensure the availability of essential infrastructure.

Behold the values: Promote products that are equitable to both our customers and the Bank.

Key Qualification & Skills

• Educational Qualification: Graduates with relevant experience in relationship management.
• Communication: Strong verbal and written communication abilities.
• Synergize with the Team: Eagerness to collaborate with various teams for on-ground support and to provide necessary resources.
• Improvise: Formulate and execute a comprehensive sales and customer relationship strategy, encompassing sales processes and organizational structure.
• Market Sensing: Analyze and assess industry trends, customer motivations, and potential partnerships.

About the Business Group

The Retail Banking Group at ICICI Bank caters to a diverse range of customer segments, including individuals, self-employed professionals, SMEs, proprietors, governmental bodies, and retail institutions. With nearly 7,000 business centers nationwide, our relationship management team is committed to addressing customer needs with a holistic approach. ICICI Bank offers a distinctive suite of digital solutions that meet the varied banking requirements of our customers. To ensure a seamless banking experience, we have implemented the ICICI Stack approach, which encompasses a complete array of banking services, from accounts and payments to credit cards, as well as personal, mortgage, vehicle loans, and business & institutional solutions.