Relationship Manager - Farmer Finance

A Relationship Manager - Farmer Finance plays a vital role in delivering our banking solutions and services to our esteemed customers through a comprehensive 360-degree banking strategy. The ideal candidate will possess a strong desire to understand customer requirements and provide tailored solutions to meet those needs. Our guiding principle is to maintain a balance of being 'Fair to the Customer and Fair to the Bank'. At ICICI Bank, our customer-focused relationship managers are tasked with establishing new customer relationships and enhancing the wallet share from existing clients, all with a steadfast commitment to service excellence and customer satisfaction. They collaborate effectively with various internal teams to ensure the delivery of top-tier customer service. In alignment with our goal of bringing the full spectrum of banking services to our clients, our relationship managers engage with a diverse range of offerings, including savings solutions, loan products, overdraft facilities, Insta loans, investment options, care products, trade solutions, business loans, and wealth management services, while adhering to our core value of fairness to both the Bank and the Customer.

Key Responsibilities

Customer Service: Cultivate service excellence by partnering with customers throughout their lifecycle and providing appropriate products and services that align with their financial requirements, ensuring fairness to both the customer and the bank in all interactions.

Business Development: Tasked with sourcing and promoting Kisan Credit Cards (KCC), expanding the wallet share of current customers, and attracting new clients by presenting relevant agricultural products.

Champion 360-degree banking: Deliver products tailored to customer needs in collaboration with other internal bank teams for optimal product offerings.

Enhance the portfolio quality: Strive to improve the customer portfolio while upholding the principles of Fair to the Bank and Fair to the Customer.

Customized solutions: Follow branch guidelines to maintain and enhance the branch environment, ensuring the availability of essential infrastructure.

Behold the values: Provide products that are equitable for our customers and the Bank 

Key Qualification & Skills

• Education Qualification: A graduate degree with relevant experience in relationship management.
• Communication: Strong oral and written communication abilities.
• Synergize with the Team: A collaborative spirit, eager to work alongside various teams to provide on-ground support and necessary resources.
• Improvise: Ability to develop and implement a comprehensive sales and customer relationship strategy, along with effective sales processes and structures.
• Market Sensing: Capability to monitor and analyze industry trends, customer motivators, and potential partnerships.

About the Business Group

The Retail Banking Group of ICICI Bank caters to a diverse range of customer segments, including individuals, self-employed professionals, SMEs, proprietors, government entities, and retail institutions. With nearly 7000 business centers nationwide, our dedicated relationship team is committed to addressing customer needs with a holistic approach. ICICI Bank offers a unique array of digital solutions that meet the varying banking requirements of customers. To ensure a seamless banking experience, we have embraced the ICICI Stack strategy, which encompasses a full range of banking services from accounts, payments, and transactions to credit cards and personal, mortgage, vehicle, and business solutions.