Relationship Manager - Farmer Finance

The position of Relationship Manager - Farmer Finance serves as a pivotal element in delivering our banking solutions and services to our esteemed clientele. This role embodies a comprehensive banking strategy. Relationship Managers are expected to possess a strong understanding of customer requirements and provide tailored solutions that align with those needs. The guiding principle is to maintain a balance of being 'Fair to the Customer and Fair to the Bank'. At ICICI Bank, our customer-focused relationship managers play a crucial role in establishing new customer connections and expanding the wallet share of current customer relationships, all while emphasizing high service quality and customer satisfaction. They engage and collaborate with various internal teams to ensure the delivery of exceptional customer service. In alignment with our commitment to bringing the entire bank to our customers, our relationship managers handle a complete range of offerings, including savings solutions, loan products, overdraft solutions, Insta loans, investment options, care products, trade solutions, business loans, and wealth management services, all while adhering to our core value of being Fair to the Bank and Fair to the Customer.

Key Responsibilities

Customer Service: Foster service excellence by engaging with customers throughout their financial journey and providing appropriate products and services based on their needs, ensuring fairness to both the customer and the bank in every interaction.

Business Development: Tasked with sourcing and promoting Kisan Credit Cards (KCC), enhancing the wallet share of existing customers, and attracting new clients by offering relevant agricultural products.

Champion 360-degree banking: Deliver products aligned with customer requirements through collaboration with other internal teams to ensure suitable product offerings.

Enhance the portfolio quality: Strive to improve customer portfolios while adhering to the philosophy of Fair to the Bank, Fair to the Customer.

Customized solutions: Follow branch guidelines for maintaining branch upkeep and ensuring the availability of essential infrastructure.

Behold the values: Provide products that are equitable for our customers and the Bank 

Key Qualification & Skills

• Education Qualification: Graduates with relevant experience in relationship management.
• Communication: Strong oral and written communication abilities.
• Synergize with the Team: A collaborative spirit to work with various teams to provide necessary support and resources.
• Improvise: Formulate and implement a comprehensive sales and customer relationship strategy, along with sales processes and structures.
• Market Sensing: Assess and analyze industry trends, customer drivers, and potential partnerships.

About the Business Group

The Retail Banking Group of ICICI Bank caters to a wide range of customer segments, including individuals, self-employed professionals, SMEs, proprietors, government entities, and retail institutions. With nearly 7000 business centers nationwide, our relationship team is devoted to addressing customer needs with a holistic approach. ICICI Bank offers a distinctive array of digital solutions to meet the diverse banking requirements of our customers. To ensure a seamless banking experience, we have implemented the ICICI Stack approach, encompassing a full spectrum of banking services such as bank accounts, payment solutions, banking transactions, credit cards, personal loans, mortgage options, vehicle loans, as well as business and institutional offerings.