Relationship Manager

Role Summary:

The role holder is responsible for managing and deepening relationships with existing clients and acquiring new ones. Acting as a single point of contact, the Relationship Manager will enhance customer engagement and drive business growth by offering tailored banking and investment solutions.

Key Responsibilities:

Relationship Management

• Manage and grow the banking and investment portfolio from branch/retail customers.
• Develop and expand customer relationships with service levels exceeding expectations.
• Identify and nurture potential revenue opportunities within existing and new relationships.

Generating Incremental Business

• Achieve sales targets across liabilities, retail assets, business banking, forex, cards, and investment products.
• Proactively sell the full range of financial products to new and existing clients.
• Increase CASA balances through deepening or acquisition.
• Drive product and channel penetration to enhance customer relationship value.

Customer Engagement

• Ensure consistent engagement with mapped clients to maintain portfolio quality and desired relationship values.

Investments

• Assess financial needs and offer suitable products with transparency.
• Generate fee-based revenue through mutual funds, insurance, and investment products.

Audit & Compliance

• Adhere to internal policies and regulatory guidelines (RBI/SEBI/AMFI/IRDA etc.) during client acquisition and servicing.

Self-Management

• Set and monitor annual performance goals in alignment with management expectations.
• Identify skill gaps and actively work on learning and professional development.
• Stay updated on industry trends and practices relevant to the role.

Risk & Compliance

• Follow all internal risk control policies and processes to mitigate operational, financial, and reputational risks.
• Support audit processes by maintaining necessary documentation and internal control systems.