Relationship Manager

Job Summary:

The Relationship Manager – YES Premia is responsible for managing and growing a portfolio of premium retail banking customers. The role focuses on driving business across liabilities, assets, and investment products, deepening client relationships, and ensuring compliance and high service standards for high-value clients.

Key Responsibilities:

Banking & Investment Relationship Management:

• Manage the banking and investment needs of premium branch/retail customers.
• Drive overall growth in liabilities and investment business from mapped relationships.
• Identify potential for revenue expansion and cross-sell opportunities.

Business Development:

• Achieve sales targets across products including CASA, term deposits, loans, credit cards, forex, insurance, and mutual funds.
• Generate incremental business and increase wallet share by proactively selling retail and commercial banking products.
• Acquire new customers and deepen relationships within the assigned portfolio.

Customer Engagement & Servicing:

• Regularly engage with clients to maintain portfolio quality and desired relationship values.
• Act as the face of the bank and the primary contact for service and sales-related needs.
• Drive channel and product penetration to improve overall customer relationship value.

Investment Advisory:

• Understand financial needs of customers and offer suitable investment products.
• Ensure transparency in product offerings and build trust through need-based solutions.
• Generate fee income via sales of mutual funds, insurance, and other investment products.

Audit & Compliance:

• Adhere to internal policies and regulatory guidelines (RBI, SEBI, IRDA, AMFI, etc.).
• Ensure compliance with BSA, KYC, and risk-related requirements during onboarding and servicing.