Relationship Manager

Key Deliverables:

• Ensure 100% adherence to SLAs and business processes for telecom corporate accounts.
• Improve collection efficiency within 0–60 and 60–90 day buckets.
• Drive churn control, upsell opportunities, and overall revenue enhancement.
• Manage end-to-end lifecycle of Airtel products/services through the partner ecosystem.
• Strengthen account relationships using KPIs such as visit adherence, complaint ratio, and digital adoption (self-care, e-bill).
• Minimize suspense accounts through accurate virtual account management and payment postings.
• Track corporate revenue performance across all services and drive digital engagement via PFH and paperless solutions.

Role Responsibilities:

• Own customer lifecycle management for corporate clients using mobile, fixed line, and data products.
• Ensure timely, quality service delivery with zero escalations.
• Conduct regular service camps and corporate engagement events to boost brand presence.
• Leverage strong analytical, Excel, and negotiation skills to enhance account performance.
• Collaborate cross-functionally to drive digital adoption and process improvements.