Quality Technician

Primary Duties

POSITION OVERVIEW

• Conduct feasibility assessments for requested tests
• Prepare test samples following established procedures
• Organize necessary measurement tools and equipment
• Set up equipment and test configurations for assessment
• Develop and uphold testing procedures, workflow, and documentation management
• Create test reports and relay findings to the test requestor or supervisor
• Plan and manage preventive maintenance for testing instruments
• Liaise with equipment suppliers and service providers for maintenance, repairs, calibration, and technical assistance
• Establish and uphold strict 5S and safety standards in the workplace
• Adhere to established best practices
  
  

Laboratory Testing & Operations

• Execute testing processes in accordance with approved Testing Procedure Manuals and work instructions
• Assess customer requests and ensure equipment is prepared for testing needs
• Monitor laboratory environmental conditions and ensure compliance
• Handle test samples and materials with proper traceability
• Contribute to continuous improvement and innovation initiatives
• Assist in effectively addressing customer and internal complaints related to laboratory equipment and testing procedures
• Engage in root cause analysis and the implementation of corrective and preventive actions (CAPA).
  
  

Quality Assurance & Compliance

• Facilitate adherence to ISO/IEC 17025 laboratory quality management systems, procedures, and accreditation standards
• Participate in internal and external agency audits and implement corrective actions
• Ensure laboratory equipment is suitable for intended use and meets quality standards
• Cease testing activities if equipment performance or quality criteria are not satisfied
• Implement preventive measures to avert equipment failures and quality concerns.
  
  

Documentation & Record Keeping

• Maintain comprehensive technical records related to testing, equipment, calibration, maintenance, and laboratory operations
• Document reference standards and ensure appropriate preservation and traceability
• Generate maintenance reports, equipment utilization records, and breakdown analysis reports
• Ensure documentation and record retention are accurate and in line with laboratory protocols.
  
  

Supplier Coordination

• Engage with both internal and external suppliers for timely and cost-effective services
• Assist in the evaluation, qualification, and selection of suppliers and service providers
• Monitor supplier performance and ensure prompt resolution of service-related concerns.
  
  

About You:

You approach new opportunities and challenging tasks with urgency, enthusiasm, and high energy. You leverage your knowledge, skills, and technical expertise to achieve results efficiently. You foster collaboration and build partnerships to meet both personal and shared objectives while promoting an inclusive and respectful environment. You consistently fulfill your commitments, holding yourself accountable for quality, safety, and performance outcomes. You communicate effectively and cooperatively with all stakeholders.

Preferred Qualifications That Differentiate You

• Diploma in Mechanical Engineering
• 4 to 6 years of experience in product testing within testing laboratories or engineering/R&D departments
• Relevant certification in maintenance, calibration, or laboratory management is advantageous
• Willingness to work in a testing lab environment with a long-term commitment
• Capable of preparing test setups, providing input parameters, and conducting tests per established laboratory protocols
  
  

Essential Skills

• Knowledge of environmental chambers, temperature testing, mechanical tests, impact/IP tests, endurance tests, etc., is preferred
• Familiarity with ISO/IEC 17025 standards, other relevant product standards, and various laboratory accreditations is essential
• Background in equipment maintenance and vendor interactions; experience with AUTO CAD is a plus
• Strong interpersonal and communication skills, along with the ability to work well in teams
• Knowledge of laboratory equipment maintenance and calibration processes
• Understanding of quality management systems and laboratory practices
• Proficient troubleshooting and problem-solving abilities
• Aptitude for coordinating with suppliers and service providers
• Knowledge of preventive and corrective maintenance methodologies
• Familiarity with MS Office and maintenance record management systems