Quality Assurance (Revenue Cycle Management)

Role Responsibilities

1. Audit AR callers' work for accuracy, resolution quality, and call handling
2. Provide feedback and support remedial training through collaboration with the training team
3. Monitor documentation and reports related to denials, aging, and A/R trends
4. Maintain compliance with internal processes and uphold ethical standards

Key Deliverables

1. Accurate and consistent quality audits of RCM activities
2. Improvement in AR team performance through actionable feedback
3. Enhanced documentation standards and call quality metrics
4. Support process improvements aligned with healthcare RCM standards