About the Role:

In this opportunity as Quality Assurance Engineer , you will:

Delivers testing solutions for a single product and/or participates in complex projects
May lead straight forward projects that are not complex in nature
Operates with moderate level of guidance and direction
Immediate project or QA/Software Development Engineer team Engages with cross functional teams to execute
Detects, highlights and tracks bugs
Performs activities according to quality criteria
Delivers testing solutions for a single product and/or participates in complex projects
Proven ability to work within an agile environment
Actively and collaboratively contributes to meetings, processes, and agile ceremonies with cross functional teams
Ensures that risks are identified

About You:

Youre a fit for the role of Quality Assurance Engineer if your background includes:

Bachelor s degree in Computer Science, Engineering, Information Technology or Business-related degree preferred or equivalent experience
3 to 6years of software QA testing experience(IVR Testing)
QA - Manual + Functional Automation Technical Skills Knowledge on web services or API testing Experience as testing engineer with emphasis on IVR(with CTI,Agent functionalities ) in contact center space.
Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)
Prior experience with using Cyara tool and creating test cases in Cyara.
Good to Have Skills Ability to analyze and generate system test plan/test cases based on given specification / BRDs / requirement Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes .
Must have experience in testing E2E functionality.
Knowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilities Strong problem-solving skills and attention to detail

Quality Assurance Engineer