Quality Analyst I - L&D

How you will do it

• Leverage internal workflow and reporting capabilities to review and test custom graphic layouts, assets, screens, user experience and article buttons / hyperlinks for all knowledge updates, prior to publication.
• Submit and maintain BSC reports, analyze, and categorize patterns of defects, and help find resolutions while coaching content specialists on areas of opportunity.
• Complete regular reviews of content due to expire and drive reviews and continuous improvement in partnership with subject matter experts and owners.

What we look for

• Graduate or Postgraduate from a recognized university
• 5-8 years of experience in QA/manual testing, specifically within the digital domain
• 1-3 years in HR operations or related internal operations environment

Specialized Skills

• Demonstrated proficiency in both written and verbal English communication. Technical writing experience a plus.
• Strong knowledge of user experience standards and knowledge/content management best practices
• Sound knowledge of software testing methodologies and strategies
• Proficiency in manual testing for various platforms, including web browsers, windows, and mobile applications.
• General understanding of HR policies, procedures, processes, and other areas in HR operations.
• Taking personal initiative to foster a performance-driven culture with a strong focus on customer orientation and continuous improvement.
• Demonstrated ability to work collaboratively and/or independently as necessary to deliver results.
• Experience driving operational improvements through disciplined execution.