Quality Analyst – Domestic Voice Process

Job Description

We are looking for a skilled and detail-oriented Quality Analyst for our Domestic Voice Process. The ideal candidate will be responsible for monitoring and evaluating customer interactions, ensuring quality standards are met, and providing actionable feedback to enhance overall performance and customer satisfaction.

Qualification

Any Graduate

Experience

Minimum 1–2 years of experience in BPO (Mandatory)

Work Schedule

6 working days per week

1 rotational week off

Required Skills

Fluent in English, Telugu, and Hindi

Strong analytical and listening skills

Excellent communication and feedback abilities

Good understanding of QA parameters and call auditing

Key Responsibilities

Monitor and audit customer service calls

Provide constructive feedback and coaching to agents

Ensure adherence to quality standards and KPIs

Identify improvement areas and recommend solutions

Prepare quality reports and maintain documentation

Additional Information

No cab facility provided

Relieving letters and payslips are mandatory for experienced candidates

Interested candidates can apply:

7386971110