Quality Analyst (Customer Service Voice)

Role Description

This is a full-time on-site role for a Quality Analyst (Customer Service Voice) at Galleon Consultants in Hyderabad. The role involves conducting quality control assessments, Call Calibration, Call Audits, implementing quality assurance measures, and managing the overall quality of customer service voice processes on a day-to-day basis.

Qualifications

 Analytical Skills, Quality Control, and Quality Management

 Communication and Quality Assurance skills

 Strong attention to detail and ability to analyze data effectively

 Experience in quality analysis and process improvement

 Knowledge of customer service best practices

 Ability to work well in a team and collaborate effectively

 Bachelor's degree in a related field or equivalent work experience,