GLGlobal Act
Quality Analyst
Delhi ₹5-8 LPA Posted 28 May 2025
FULL TIME
Qa
Quality Analysis
Quality Assurance
Qa Testing
Call Monitoring
Job Description
- Gives constructive feedback to associates and derive action plan.
- Completing Call Monitoring and Feedbacks as per SLAs and compliance.
- Conducting Calibration Sessions and initiating Action Plans for reducing Variance.
- Ability to coach associates and peers on Quality tools pertaining to the project.
- Is able to understand the impact of individual performance to meet / improve *sales* targets.