Quality Analyst

Job Description

• As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
• You will meet and exceed client mandated KPIs (Key Performance Indicators)
• You must also ensure consistent performance based on a continuous improvement model

What else

• You must also ensure that all login and Passwords (both Internal & External) are kept confidential
• You must also participate in all Internal and External mandated trainings and/or seminars
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures
• Also, you must maintain knowledge of functional area and company policies and procedures
• You will also provide feedback to management concerning possible problems or areas of improvement
• You will also perform other duties as assigned by management