QA Analyst

Responsibilities

• Develop detailed test plans, test cases, and test scripts based on functional requirements, business use cases, and user stories.
• Create and maintain test data for both functional and integration testing.
• Collaborate with product management and technical teams to identify testing needs and scenarios.
• Execute manual testing of Salesforce applications, including UI, functional, and regression testing.
• Design, develop, and execute automated test scripts using Salesforce testing tools such as Selenium , Worksoft , BrowserStack , LambdaTest .
• Perform integration testing to ensure smooth communication between Salesforce and third-party systems (e. g. , ERP, payment gateways).
• Identify, document, and track defects in tools like Azure Boards or Jira, ensuring timely resolution.
• Re-test fixed defects and verify that solutions meet acceptance criteria.
• Conduct performance testing to validate the scalability of Salesforce applications using tools like JMeter or LoadRunner.
• Perform API testing to verify integrations with external systems using tools like Postman or SoapUI.
• Participate in Agile sprint cycles to ensure timely delivery of high-quality Salesforce solutions.
• Contribute to the improvement of testing processes and best practices within the team.
• Provide regular test status reports and defect metrics to management.

Qualifications

• 3 -5 years of experience testing all phases of QA efforts for medium to large enterprise Salesforce implementation projects, specifically in Sales Cloud, Service Cloud, and Experience Cloud.
• Experience with manual testing of Salesforce projects using Agile Scrum methodology.
• Familiarity with testing, including validation of screens and user interfaces in Sales Cloud and Commerce Cloud environments.
• Effective communication skills to share testing knowledge and strategies in a collaborative atmosphere, leading and influencing positive quality results among testing teams.
• Proven experience in planning, preparing, and executing functional, integration, and user acceptance testing, including end-to-end test scenarios across multiple systems and batch processes.
• Demonstrated experience as an IT Quality Assurance professional for small to large projects.
• Experience in developing test strategies and managing all aspects of software testing and defect management.
• Proficiency in risk-based testing approaches to determine testing scope.
• Ability to work effectively in a collaborative, team-oriented environment.
• Experience with Salesforce (Sales Cloud, Service Cloud, Experience Cloud) is a must; Commerce Cloud experience is a plus.
• Experience in automation and device simulation tools such as Selenium, Worksoft , BrowserStack , LambdaTest .
• Experience with performance testing tools (e. g. , JMeter, LoadRunner) is a plus.
• Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
• Salesforce certifications (e. g. , Administrator, Platform App Builder) are highly preferred.