Project Support

Position Overview

We are seeking a meticulous and proactive Project Coordinator to provide essential support to our client team based in Penang. The successful candidate will oversee the coordination of customer projects, liaising across project management, engineering, sales, and operations departments to ensure comprehensive documentation of project requirements, diligent tracking of progress, and timely delivery of all project milestones in accordance with quality standards.

Applicants with backgrounds in project coordination, operations, sales support, order management, customer service, or IT support are highly encouraged to apply. Recent graduates possessing relevant skills and a demonstrated eagerness to learn will also be considered.

Core Responsibilities

• Facilitate project activities across multiple teams including project management, engineering, sales, and operations.
• Review customer documentation and develop detailed project profiles within internal systems.
• Monitor project progress throughout engineering and delivery phases.
• Coordinate project-specific part numbers, system configurations, and associated requirements.
• Maintain accurate project trackers, schedules, documentation, and status reports.
• Follow up with stakeholders regarding outstanding tasks, project milestones, and deliverables.
• Identify potential project risks, delays, or issues and escalate them appropriately.
• Assist in customer meetings, project discussions, and ongoing stakeholder communications.
• Support project planning, quality assurance, validation processes, and delivery coordination efforts.
• Contribute to the enhancement of processes and operational efficiencies.

Candidate Requirements

• Diploma, degree, or equivalent experience in IT, Project Management, Business Administration, or related disciplines preferred.
• Prior experience in project coordination, project support, sales operations, order management, customer service, or similar roles is advantageous.
• Fresh graduates with relevant skills and motivation are welcome to apply.
• Excellent written and verbal communication skills in English.
• Strong organizational abilities, time management skills, multitasking capabilities, and proactive follow-up skills.
• Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Ability to collaborate effectively across multiple teams and handle competing priorities.
• Proactive, detail-oriented, and focused on delivering solutions.
• Willingness to learn new systems and technical processes.

Work Schedule and Location

• Must be willing to work the permanent night shift from 10:00 PM to 7:00 AM to support North American business hours.
• Must be committed to working onsite at the Penang office.
• Must be prepared to work on Malaysian public holidays when required by business needs.
• Willing to undertake a two-year contractual commitment.

Additional Preferred Experience

Experience with project management systems, ERP or CRM platforms, technical support, PC configuration, deployment procedures, or engineering operations is considered a plus.