Job description

What will I be doing

Lead multiple customer implementation projects for Zenoti systems and solutions
Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
Identify significant risks and unknowns, and define and drive resolution plans.
Manage cross team dependencies, and coordinate cross-team initiatives and blocking issues.
Track and ensure release criteria/minimal viable product is delivered with quality.
Manage project tracking, metrics and status reporting across Implementation group
Help with Implementation group resource allocation, delegation and assignments across Product Specialist team
Drive information sharing, and capturing and disseminating best practices across the Global Services Team.
Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products.

What skills do I need

Strong logical, analytical and problem solving skills
Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
Ability to work in a fast-paced, dynamic start up environment
Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
Experience in overseeing multiple complex projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion
Experience in implementing cloud SaaS solutions is a plus
Experience as a Software Developer is a plus
Experience in the beauty, wellness, spa, salon or fitness industry is a plus
Bachelor s degree in computer science or Equivalent experience
5-8 years of project management, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems.
Proven history managing projects for clients, customers, and external stakeholders.
Extremely well-organized with project information, attention to detail, and exacting quality standards.
Experience working with remote teams
PMP or similar certification is a plus
Ability to travel on short notice up to 20%

Why Zenoti

Be part of an innovative company that is revolutionizing the wellness and beauty industry.
Work with a dynamic and diverse team that values collaboration, creativity, and growth.
Opportunity to lead impactful projects and help shape the global success of Zenoti s platform.
Attractive compensation.
Medical coverage for yourself and your immediate family.
Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
Regular social activities, and opportunities to give back through social work and community initiatives.

Project Manager (Enterprise SaaS Implementation)