Roles and responsibilities:

Act as liaison between clients and management for business executions.
Build and maintain a strong working relationship with key internal and external stakeholders.
Ensure services and products are delivered to the client as per the projections and plan.
Understand client needs and identify business opportunities.
Develop customized programs to meet client needs.
Provide client consultations about company products or services.
Assess potential business risks and develop mitigation plans.
Provide outstanding services and ensure customer satisfaction.
Address customer concerns and queries in a timely and accurate manner.
Delivery of project responsibilities to time, cost and quality, accountable for full transition project
Ensure appropriate reporting is in place to monitor the effectiveness of the project. Produce metrics on a regular basis for internal and external client consumption.
Identify and manage changes in scope, obtain client buy in, identify further revenue opportunities.

Other

Actively participate in Internal Organization activities Performance reviews, Process improvements, GCC Build methodology improvements.
Share learnings, coach and mentor other team members.
Provide Leadership oversight on the Organization initiatives focusing on value and cost benefit.
Actively comply to training and compliance initiatives.
Regular review of Service Transition processes, to ensure quality, consistency, and validity.
Ensure commitment to achieving organizational and departmental goals and objectives.

Requirements

Overall experience of 14 years and above with proven Track record of managing complex and large IT application engagements.
Prior experience in designing transition solutions for large engagements.
Have excellent communication skills at all levels with the ability to convey complex information.
Displays a thorough understanding of application management and transition services.
Strong Presentation, Stakeholder Management, Communication & Facilitation skills with intense customer orientation
An analytical mindset with great problem-solving abilities
Working knowledge or certifications on ITIL, PMP, Prince2 and other similar industry specific standards.
Adjusts and align positively to situations that involve rapidly changing tasks, shifting priorities, simultaneous demands, or transitions into new assignments.
Takes a proactive, self-reliant approach, identifying and seizing opportunities and taking decisive action.
Thorough understanding of project/program management techniques and methods
A business acumen with a strategic ability

Preferred Experience and Skills:

Program/Transition Manager