Program Project Management (Technical Lead)

• Lead and manage IT infrastructure and networking-related projects end-to-end

• Oversee SDLC lifecycle including planning, execution, testing, and deployment phases

• Manage end-to-end release process ensuring smooth production deployment

• Coordinate with clients and internal teams for requirement gathering and delivery updates

• Ensure adherence to project timelines, SLAs, and quality standards

• Act as a single point of contact for client communication and escalation handling

• Monitor project progress and ensure risk mitigation strategies are in place

• Collaborate with infrastructure teams such as DBA and system administrators

• Support ITIL-based process implementation and service management practices