Program Manager - Cross Sell

Key Responsibilities

• Plan, coordinate, and manage multiple programs and initiatives across channels in alignment with business strategy.
• Leverage data and analytics to assess performance, identify trends, and drive continuous improvements.
• Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate updates to management.
• Identify risks proactively and implement mitigation plans to ensure on-time and effective execution of programs.
• Optimize resource allocation, process flows, and timelines to improve program delivery efficiency.
• Design and deploy contests, campaigns, and rewards & recognition (R&R) incentive schemes for various teams.
• Liaise with cross-functional teams — Credit, Risk, Finance, Marketing, Sales, Customer Experience, and Operations — on both strategic and operational fronts.
• Execute projects aimed at customer experience enhancement, process improvement, and vendor empanelment.
• Monitor team performance, ensuring alignment with targets and organizational objectives.