Program Manager

• Lead the local service organization to deliver best-in-class services, exceeding customer expectations and achieving planned financial performance.
• Develop skills, information, and management discipline to ensure timely service delivery at planned gross margins, leveraging HBS tools, processes, and best practices.
• Manage a portfolio of contracts within the designated location.
• Lead a team of Field Service Supervisors and Field Service Technicians, in collaboration with Honeywell subcontractors, to deliver planned and reactive maintenance services.
• Ensure service delivery complies with contract KPIs, SLAs, and Honeywell and customer requirements.
• Oversee services including:
• BMS Controls
• Chillers
• Fire alarm and detection systems
• Security and access control systems
• Water treatment
• Demonstrate experience in building services.
• Possess thorough knowledge of field service operations and financial processes.
• Exhibit supervisory knowledge with a demonstrated ability to lead a team.
• Demonstrate strong organizational skills, including the ability to prioritize tasks and manage conflicting priorities.
• Possess effective presentation skills for both internal and external audiences.
• Demonstrate financial skills to understand contract-level financial data and identify necessary actions based on variances to achieve key metrics.
• Apply operational analysis skills to gather relevant information, identify trends, and understand cause-effect relationships in operational issues.
• Exhibit strong decision-making abilities to make considered and effective choices and take clear action.
• Demonstrate execution skills to mobilize resources and implement action plans and control mechanisms to achieve desired results and commitments.
• Apply risk management skills to understand implications, assess acceptable risk levels, and take actions to minimize risk.
• Build and maintain effective customer relationships based on trust and mutual understanding.
• Act as a change leader, embracing change and guiding the team positively and proactively through transitions.
• Demonstrate delegation skills by effectively transferring decision-making authority and task accountability with clear expectations and ongoing support.
• Possess coaching and development skills to enhance individual and team performance through challenging standards, constructive feedback, and collaborative improvement strategies.
• Exhibit influencing and persuasion skills to gain buy-in by communicating with conviction, selling benefits, and using compelling logic.
• Demonstrate strong communication skills by providing timely and relevant information, actively listening, and valuing employee input.
• Show a drive for results by demonstrating energy, overcoming obstacles, and challenging current thinking to achieve improvements.

WE VALUE:

• Previous industry experience.
• Excellent communication skills.
• Demonstrated ability to influence at varying levels.
• Demonstrated ability to operate independently.
• Ability to apply established standards appropriately based on experience.
• Demonstrated ability to effectively manage a team.
• Previous customer service experience.