Program Coordinator, Guest Relations

Key Responsibilities:

Front Desk Operations:

• Greet and assist visitors, clients, and employees with professionalism.
• Manage reception area appearance to ensure it is tidy, organized, and welcoming.
• Operate visitor management system for registrations, badges, and access control.
• Handle incoming calls, messages, and emails with clarity and courtesy.

Customer Support:

• Act as a point of contact for employee and visitor queries.
• Collect periodic feedback to enhance service standards.
• Assist in resolving complaints or service disruptions with a customer-centric approach.

Facility & Event Support:

• Collaborate with helpdesk for timely resolution of service tickets.
• Monitor facility usage and coordinate with vendors for issue resolution.
• Support coordination and execution of internal events, meetings, and leadership visits.
• Ensure readiness of meeting rooms and common areas.
• Conduct basic facility inspections and assist in safety procedures and emergency protocols.
• Maintain inventory of front-desk supplies.
• Assist with logistics for catering, tech support, and guest management.