Production Support Engineer (L2)

Overview:
Join our dynamic project focused on the support, maintenance, and deployment of a high-performance cloud platform tailored for IoT applications. You will be a vital member of a committed team managing the 24/7 operations of over 80 Kubernetes clusters and 700 nodes hosted on AWS. Your expertise will be crucial in overseeing the cloud infrastructure and collaborating with teams both locally and globally.

Key Responsibilities:

• Administer and sustain a high-performing cloud platform for IoT solutions.
• Oversee and manage Kubernetes clusters and nodes hosted within AWS.
• Engage with local and global teams to guarantee smooth operations.
• Implement Infrastructure as Code (IaC) methodologies utilizing tools like Terraform and Gitlab.
• Manage service tickets using platforms such as ServiceNow.
• Ensure ongoing monitoring and observability with tools such as Grafana and Datadog.

Essential Skills:

• Minimum of 3 years of experience as a Cloud Engineer, DevOps, or in similar positions.
• Demonstrated experience in managing and operating Kubernetes (K8s).
• In-depth knowledge of AWS, particularly in compute, networking, and storage services.
• Extensive experience in administering and troubleshooting Linux systems.
• Familiarity with Terraform and Gitlab.
• Experience with service/ticket management tools, such as ServiceNow.
• Upper-intermediate proficiency in English.
• Experience with monitoring and observability platforms like Grafana and Datadog.

Desirable Skills:

• Practical experience with AWS cloud infrastructure.
• Advanced knowledge in Kubernetes administration and troubleshooting.
• Experience in supporting production environments around the clock.

Soft Skills:

• Exceptional communication and collaboration abilities.
• Ability to work effectively in global and multicultural teams.
• Strong problem-solving and analytical skills.
• Proactive approach and sense of ownership.
• Capacity to perform under pressure in 24/7 production settings.
• Willingness to adapt and learn continuously.
• Strong mindset for troubleshooting and incident management.
• Ability to collaborate effectively with both local and global teams.
• Excellent time management and prioritization skills.
• Customer-centric mindset.

Education and Qualifications:

• A relevant degree or equivalent experience in a related field.

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