Production Support Engineer – Java/.NET

Job Title: Production Support Engineer – Java/.NET

Location: Hyderabad

Experience: 3–8 Years

CTC: Up to 12–18 LPA (Based on Experience)

Industry: IT

Job Summary:

We are looking for a skilled Production Support Engineer with experience in Java/.NET technologies to ensure the stability, reliability, and performance of critical applications. The role involves monitoring, incident management, and collaboration with cross-functional teams to maintain seamless production operations.

Key Responsibilities:

• Ensure high availability and stability of production applications through proactive monitoring and support.
• Handle incident management (P2–P5) including triage, troubleshooting, and resolution; support P1 incidents under guidance.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Monitor application and infrastructure health using tools like Dynatrace, Splunk, or similar platforms.
• Collaborate with DevOps/SRE teams to improve automation and reduce manual interventions.
• Maintain and update runbooks, SOPs, and knowledge base documentation.
• Support L1/L2 activities and assist in L3-level investigations.
• Participate in on-call rotations and ensure adherence to SLAs.
• Communicate effectively with stakeholders regarding incidents, impact, and resolution status.

Required Skills:

• Strong knowledge of Core Java or .NET technologies
• Experience with Linux/Unix commands
• Hands-on experience with databases like PostgreSQL, MySQL, or Oracle
• Familiarity with platforms such as IBM OpenShift, Azure, or Windows/Linux environments
• Experience with monitoring tools like Dynatrace, Splunk, or similar
• Exposure to ticketing tools such as ServiceNow and tracking tools like Rally
• Knowledge of batch scheduling tools like ESP or equivalent

Good to Have:

• Understanding of SRE/DevOps practices
• Experience with automation and scripting
• Knowledge of observability concepts (logs, metrics, alerts)

Soft Skills:

• Strong analytical and problem-solving abilities
• Good communication and stakeholder management skills
• Ability to work in a fast-paced, 24/7 production support environment