Production support Engineer ( AWS+Java)

Job Overview:

• We are looking for a seasoned Cloud Infrastructure DevOps Engineer with a robust background in AWS Cloud Services, DevOps methodologies, Continuous Integration and Continuous Deployment, Enterprise Application Support, System Integration, and Production Operations.
• The successful candidate will be pivotal in maintaining the availability, reliability, scalability, and operational excellence of distributed applications and cloud-based platforms.
• This role necessitates a combination of Cloud Engineering, DevOps Automation, Application Support, Incident Management, and Infrastructure Operations expertise, alongside strong stakeholder management and problem-solving skills.

Primary Responsibilities:

• Core Responsibilities
• Cloud Infrastructure Engineering
• Design, implement, troubleshoot, and support AWS-based cloud infrastructure.
• Manage and enhance AWS services, including:
• IAM and Security Controls
• AWS Lambda
• Amazon S3
• Amazon EC2
• AWS Event and Messaging Services
• Ensure cloud environments adhere to security compliance and operational best practices.
• Develop automation solutions to boost deployment and operational efficiencies.
• DevOps CI/CD
• Design, manage, and optimize CI/CD pipelines utilizing GitLab SaaS.
• Facilitate application deployments through automated pipelines as well as manual deployments when necessary.
• Assist in release planning, deployment validation, rollback strategies, and production readiness.
• Utilize GitLab Duo and DevOps best practices to enhance the software delivery lifecycle.
• Application System Support
• Provide L2 and L3 production support for distributed applications and enterprise platforms.
• Support both Commercial Off-The-Shelf (COTS) and internally developed applications.
• Troubleshoot application middleware, infrastructure, and integration issues.
• Conduct end-to-end transaction flow analysis across interconnected systems.
• Support high-availability environments and mission-critical applications.
• Integration Middleware Management
• Design and support integrations across enterprise platforms.
• Work with:
• REST and SOAP APIs
• MuleSoft Middleware
• Internal and External Application Integrations
• Analyze, troubleshoot, and optimize data flow processes.
• Enterprise Messaging Scheduling
• Administer and support messaging platforms, including:
• IBM MQ
• Kafka
• Support enterprise scheduling and batch processing tools such as:
• SSIS
• ESP Jobs
• JAMS Scheduler
• Authentication Security
• Support enterprise authentication and authorization mechanisms, including:
• SAML
• OAuth
• Active Directory
• Implement security best practices for application and infrastructure access management.
• Monitoring and Observability
• Manage enterprise monitoring solutions, including:
• AWS CloudWatch
• Splunk
• Dynatrace
• Seq
• Design dashboards, reports, alerts, and monitoring strategies.
• Implement Synthetic Monitoring and Real User Monitoring (RUM).
• Drive proactive issue identification and performance management.
• Incident, Problem, and Change Management
• Incident Management
• Lead incident triage, prioritization, and resolution activities.
• Coordinate Major Incident Management processes.
• Manage escalations with internal and external stakeholders.

Technical Qualifications:

• Production Support ITIL L3
• AWS
• Java
• REST API

Additional Qualifications:

• Essential Soft Skills
• Problem Solving
• Exceptional troubleshooting and analytical abilities.
• Capability to diagnose complex production issues.
• End-to-end system dependency analysis.
• Impact assessment and decision-making under pressure.
• Communication
• Proficient in effective communication with both technical and business stakeholders.
• Experience providing executive-level updates during critical incidents.
• Strong documentation and reporting skills.
• Leadership
• Team mentoring and coaching.
• Knowledge sharing and capability building.
• Driving initiatives for operational excellence.
• Ability to lead cross-functional teams during incidents and major releases.
• Customer Focus
• Strong ownership mentality.
• Excellent stakeholder management abilities.
• Capability to manage expectations and maintain professional support interactions.

Preferred Skills:

• Foundational->Maintenance and Production Support process->PLM Production Support process
• Foundational->Product Engineering->Product Sustenance->L3
• Technology->Cloud Security->AWS - Infrastructure Security->AWS Transit Gateway
• Technology->Java->Spring Boot