Production Analyst - Mainframe

• Associate-level Production Analyst role supporting critical production management and application support services
• Focused on ensuring platform stability, resilience, and high-quality production deployments
• Offers strong exposure across technology domains in a fast-paced, impact-driven environment

Key Responsibilities

• Deliver day-to-day production management, infrastructure, and application support services across the domain
• Support deployment of new and complex applications and architectures into production environments
• Ensure all production deployments meet defined quality, stability, and operational standards
• Build and maintain environments for systems to support reliable application management
• Work closely with feature teams to understand upcoming changes and proactively prevent incidents
• Attend refinement and planning sessions to support continuous integration and continuous deployment
• Analyse recurring platform and service incidents to identify root causes and improvement opportunities
• Drive continuous improvement initiatives focused on automation, scalability, CI/CD, and platform robustness

Required Experience

• Minimum of five years of experience in Mainframe production support
• Strong background in production management and application support within enterprise environments
• Hands-on experience working in Agile or DevOps delivery models
• Practical exposure to continuous integration and continuous delivery practices
• Experience using industry-standard operational tools, processes, and principles